scale11



FAQs

WHERE CAN I GET A COPY OF THE USER MANUAL?

Download the user manual and quick start guide by clicking these links (right click and select “save link as” to save a copy to your computer).

HOW DO I TURN MY SCALE ON?

Auto-On

Auto-on is the easiest way to use your scale. Simply step on the weighing surface with both feet and evenly distribute your weight. Once you complete user setup (page 6 of the user manual), Auto-Detection will match you to your profile automatically. If no match is made to a user profile, then the scale will only display your weight information. Body composition calculations require specific variables such as your height, gender and activity level, so a user profile must be setup in order to display those measurements.

Press-Awake

Another easy way to turn on your scale is to briefly step-on, then off the weighing area of your scale. The display should turn on to show a blinking user profile. “Press-Awake” allows you to enter setup mode to create or edit a new user. If needed, it also allows you to select your user profile manually.

HOW DO I CHANGE THE WEIGHING UNITS?

By pressing the button on the back of the scale, you can switch between lb. (pound) and kg (kilogram).

HOW DO I MEASURE MY WEIGHT?

Measuring your weight and calculating body composition is easy. Simply step on your scale with bare feet, and evenly distribute your weight. Make sure that your feet are making good contact with all four metal conductors.

WHY IS THE SCALE NOT AUTO-DETECTING MY USER PROFILE?

An auto-detection conflict will occur if two or more users are within 10lbs. of each other. When an auto-detection conflict occurs, your scale will give you a chance to select your profile number manually. Use the arrows to select your profile, tap SET, and step on the scale. The scale will now proceed measuring for the profile you have selected.

What does “Err” mean?

If the scale has trouble measuring your weight, it will show “Err” and turn off. This is most likely due to not settling on the scale fast enough. Make sure that the scale is placed on a flat hard surface (not carpet), and you distribute your weight evenly while holding still.

What does “LO” mean?

“Lo” is displayed when the batteries need to be replaced. Open the battery door on the back of the scale, and remove and replace the batteries with 4 AAA batteries.

What does “overload” mean?

Overload occurs when the scale has too much weight (Capacity: 180kg / 397lb). Please remove the weight on the scale to protect the scale sensors.

How do I clear a user profile?

First, Press-Awake the scale on, then press and hold SET. Now, select the user to delete and press SET. Once selected, press and hold SET once again while at the same time tapping the up key repeatedly until CLR appears. The user is now removed.

How should I clean my scale?

Your scale is not waterproof. Never immerse the scale in water or place it in a dishwasher. To clean the scale platform, use a soft, slightly damp cloth or sponge. For stains or other residue, use a mild dish washing soap. Never use harsh cleaners or treated cloths.

How do I change the batteries?

Your scale uses 4 AAA batteries. To change the batteries, open the battery door on the bottom of the scale, remove the old batteries and replace them with the + end oriented as shown in the battery compartment.

How do I dispose of the scale?

Batteries should be disposed of separately from household waste. Always dispose of batteries as per your local regulations. Dispose of this device in accordance with your local regulations.